Partner with Innov-8 and access a panel of expert field agencies. Configure workflows, allocate cases and track performance across your full service portfolio. We manage the agencies and the process — your focus stays on performance.
Over 7 million cases are visited each year across the UK. Innov-8 is leading the evolution of field services, with both a Client and Agency 1st platform, raising the standards across all industries.
The Opportunity
Managing multiple agency relationships across several services and geographies is complex. There's a better way to drive performance, visibility, and collaboration.
Up to 50% greater customer engagement through our revolutionary allocation model, backed by unrivalled visit capacity across our panel of leading UK field agencies — optimised to postcode level, for every service.
See how your performance stacks up against direct industry peers and neighbouring sectors — all anonymised. Benchmark against best practice and refine your strategy with confidence.
A single managed data interface replaces multiple point-to-point connections, reducing complexity and strengthening compliance in a regulated environment. You can now focus on performance and driving excellence in your business.
How It Works
We position ourselves in between you and our panel of field agencies, delivering a data led strategy, overarched by our experienced team's collaboration.
Case files are ingested, validated, and enriched with address verification and third-party data.
Cases are distributed to agencies at a postcode level, with up to 4 agencies in each postcode. The allocation split is based on performance and capacity.
Every case progresses through a defined lifecycle with real-time dashboards from allocation to completion.
Agency performance is measured in 12-week cycles, at postcode level. Top performers are rewarded with higher guaranteed allocations in those postcodes for the following cycle — driving consistent improvement across our panel.
All cases pass through our data quality assurance framework, ensuring compliance to your standards. Additionally, 100% of cases are scored against our voice analysts tool, producing a scorecard on the customer engagement.
Features
Replace aged collections interfaces, spreadsheets, emails and manual processes with a single platform that gives every stakeholder the visibility they need.
Drill from service-level summaries down to individual agencies and regions. Live cases, complaints, and performance against your chosen drivers — all in one place.
Take the guesswork out of forecasting new strategies, our team will show you what's currently being achieved by similar businesses to yourselves.
Cases are allocated based on agency performance rankings at postcode level, validated against live capacity — ensuring the best performing agencies always receive the highest share of work.
Mandatory field validation on every case. Human quality reviews and AI-powered scoring ensure consistent quality across your agency panel.
Invoices generated with full backing data, inclusive of agency challenge windows and dispute escalation processes.
Every state transition is logged with time / date stamp and the user, any case derailment of workflow is evidenced and proactively made available.
Who It's For
Whether you're an Energy Supplier, Water Retailer / Wholesaler, Bank / Lender, Debt Purchaser, Debt Collection Agency, Local Authority or just generally require site visits to undertake a task, Innov-8 gives you the platform to achieve your objectives.
Sectors
If you're sending a field operative to a location to undertake a task, compliance standards matter. We believe in best practice and innovation.
Join the UK's leading energy and water companies already working with Innov-8 to optimise their agency panels and raise service standards.
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