How we generate 50% more positive outcomes

A question we keep getting asked is: “How do you generate 50% more positive outcomes?”

Here’s the short version.

Imagine cloning your best field agents and redeploying them across the UK, replacing the average and the poor performers.

That’s effectively what our allocation model achieves — and it’s one of the biggest contributors to the performance uplift our clients see.

Agencies compete for the work

For each of our services, across all 124 postcode areas in the UK, multiple field agencies compete for the majority share of cases in their area. It isn’t first-come-first-served, and it isn’t fixed by habit or relationship. Share is earned.

Performance is measured continuously, and allocation weightings reset every 12 weeks based on the metrics you choose to prioritise. The best-performing agencies earn a greater share of the cases in that postcode — sized to their individual capacity, so work only goes where it can actually be delivered.

Data-led, but not hands-off

The model is data-led, but it isn’t a black box that runs on its own. The numbers decide where the work should go; people bring the context, the judgement and the relationships that keep a panel healthy. Data-led allocation strategies, with human collaboration and insight.

The effect compounds. Every 12 weeks the strongest agencies are rewarded with more of the work they’re best at, and underperformance is quietly corrected by the share shifting elsewhere — without anyone being dropped or any case going unworked.

See it on your own data

Want to see what this looks like for your business? Drop us a message — we’d love to chat.

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